Client Management

This page is a curated collection of client management articles for event pros by event pros. It’s the place to learn about wowing your clients and building long-term relationships. 

At ThymeBase, we build event planning software, and we’ve seen thousands of event pros use our client portals to keep their clients informed, engaged, and happy. So we know that client management is critical. But it’s so much more than just listening or being polite. In fact, it’s more than “doing a good job” and executing a fantastic event.

Good client management is one of the most beneficial skills an event pro can cultivate for two reasons. First, it makes for happy clients, and when your client is happy, you’re able to focus on what you do best. Second, client management helps your business grow when your work exceeds their expectations. Clients will go out of their way to refer you, leave reviews, and, best of all, will hire you again in the future.

This collection of articles is a mix of interviews, tips, and practical advice on how to delight clients. 

My top 5 event client management articles:

You could just browse the articles, and I’d definitely recommend that sometime, but you can also use the blog’s search bar to look for specific keywords. Or you can reach out to us here at ThymeBase and ask. The team is always happy to talk about events and help you find relevant articles. And if we don’t have anything suitable, we’ll reach out to our community of pros to find some great tips.

Conflict Resolution Strategies for Event Management Teams

Conflict Resolution Strategies for Event Management Teams

This article shares efficient conflict resolution tools to de-escalate difficult conflicting situations and resolve disputes. Planning an event is highly stressful and inherently prone to conflict because it involves multiple hands doing different things all at once. Event day can be even more stressful – the whole team feels pressure to succeed, and emotions run …

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The ABCs of Building Client Relationships During Times Of Change

The ABCs of Building Client Relationships During Times Of Change

The event industry has changed, but the basics of building client relationships during times of change remain as critical as ever. These ABCs of building relationships with your clients will foster trust and appreciation through difficult times.  In this upside-down world we find ourselves in, it is essential to recognize that old business practices are …

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Guest Experience

Guest Experience: A Little Detail Goes A Long Way

Whether you are planning an exquisite event or simply want to bring people together, the details matter when it comes to guest experience. As a Front House Manager, the caliber of my experience was enhanced by the seemingly minor details.  Different events will require unique style and elegance. In some instances, old ideas need a …

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Brides with Anxiety

Five Ways a Wedding Planner Can Support Brides with Anxiety

Anxiety seems like the biggest buzzword lately, and it’s not hard to see why. 2020, which is thankfully over, saw so many historic, world-changing events, both good and bad, that even people who hadn’t really struggled with their stress levels before found themselves craving more peace and calm. For some people, though, anxiety is more …

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