Client Management
This page is a curated collection of client management articles for event pros by event pros. It’s the place to learn about wowing your clients and building long-term relationships.
At ThymeBase, we build event planning software, and we’ve seen thousands of event pros use our client portals to keep their clients informed, engaged, and happy. So we know that client management is critical. But it’s so much more than just listening or being polite. In fact, it’s more than “doing a good job” and executing a fantastic event.
Good client management is one of the most beneficial skills an event pro can cultivate for two reasons. First, it makes for happy clients, and when your client is happy, you’re able to focus on what you do best. Second, client management helps your business grow when your work exceeds their expectations. Clients will go out of their way to refer you, leave reviews, and, best of all, will hire you again in the future.
This collection of articles is a mix of interviews, tips, and practical advice on how to delight clients.
My top 5 event client management articles:
You could just browse the articles, and I’d definitely recommend that sometime, but you can also use the blog’s search bar to look for specific keywords. Or you can reach out to us here at ThymeBase and ask. The team is always happy to talk about events and help you find relevant articles. And if we don’t have anything suitable, we’ll reach out to our community of pros to find some great tips.
We know the devil is in the details. The most critical of all event planning skills is staying organized, down to the littlest detail. We’re in this business because we’re detail-oriented. We’re driven by the desire to fulfill our clients’ needs, big and small. And we make it look effortless, to boot. From tracking vendor …
Event Planning Skills: Sweating The Small Stuff Read More »
When I think of planning a luxury wedding, my mind conjures up all sorts of breathtaking imagery – everything from glittering ice sculptures to haute cuisine, incredible entertainment, and phenomenal gifts for guests. I’ve often wondered precisely what elevates a wedding to “luxury” status, and how planning a luxury wedding is different than planning a …
A Look Inside the Sumptuous World of Planning A Luxury Wedding Read More »
In our event planning 101 series of videos, Jenna Phillips shares her event planning experience. Today, she talks about the first event planning meeting. Below each video is the full transcript. About Jenna Jenna Phillips is our in-house hero, the Chief Event Planner at ThymeBase Event Planning Software, and all-round event expert. But she’s also …
Event Planning 101: Client Expectations At The First Event Planning Meeting Read More »
Creative freedom in event design is critical in elevating an event from a party into an experience. But creativity can’t work without top-notch operations and logistics. I spoke to Jimmy and Brandis of Eight One Events about how a partnership between creative and operations leads to exceptional experiences. Meet The Eight One Events Team Eight …
Logistics And Creative Freedom In Event Design Read More »
Sure, the live event industry hit a holding pattern due to COVID-19. The thing is, there are thousands of businesses turning to online events right now. And while the whole world is trying to flatten the curve, and event professionals are struggling, there are ways to still work on your craft and livelihood. Businesses might …
3 Formulas To Help Clients Position Online Events Read More »
Client indecision cuts into event planning margins. But what is driving the indecision? And what the hecking heck can you do about it? I asked thirty event planners what the hardest part of planning events was. After tallying up over 200 issues that plague their – and your- work life, 21%, a fifth, were attributable …
Client Indecision and How Event Planners Can Work Through It Read More »