Client Management

This page is a curated collection of client management articles for event pros by event pros. It’s the place to learn about wowing your clients and building long-term relationships. 

At ThymeBase, we build event planning software, and we’ve seen thousands of event pros use our client portals to keep their clients informed, engaged, and happy. So we know that client management is critical. But it’s so much more than just listening or being polite. In fact, it’s more than “doing a good job” and executing a fantastic event.

Good client management is one of the most beneficial skills an event pro can cultivate for two reasons. First, it makes for happy clients, and when your client is happy, you’re able to focus on what you do best. Second, client management helps your business grow when your work exceeds their expectations. Clients will go out of their way to refer you, leave reviews, and, best of all, will hire you again in the future.

This collection of articles is a mix of interviews, tips, and practical advice on how to delight clients. 

My top 5 event client management articles:

You could just browse the articles, and I’d definitely recommend that sometime, but you can also use the blog’s search bar to look for specific keywords. Or you can reach out to us here at ThymeBase and ask. The team is always happy to talk about events and help you find relevant articles. And if we don’t have anything suitable, we’ll reach out to our community of pros to find some great tips.

Look Inside the Sumptuous World of Planning A Luxury Wedding

A Look Inside the Sumptuous World of Planning A Luxury Wedding

When I think of planning a luxury wedding, my mind conjures up all sorts of breathtaking imagery – everything from glittering ice sculptures to haute cuisine, incredible entertainment, and phenomenal gifts for guests.  I’ve often wondered precisely what elevates a wedding to “luxury” status, and how planning a luxury wedding is different than planning a …

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Event Planning 101: Client Expectations At The First Event Planning Meeting

Event Planning 101: Client Expectations At The First Event Planning Meeting

In our event planning 101 series of videos, Jenna Phillips shares her event planning experience. Today, she talks about the first event planning meeting. Below each video is the full transcript. About Jenna Jenna Phillips is our in-house hero, the Chief Event Planner at ThymeBase Event Planning Software, and all-round event expert. But she’s also …

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Logistics And Creative Freedom In Event Design

Logistics And Creative Freedom In Event Design

Creative freedom in event design is critical in elevating an event from a party into an experience. But creativity can’t work without top-notch operations and logistics. I spoke to Jimmy and Brandis of Eight One Events about how a partnership between creative and operations leads to exceptional experiences. Meet The Eight One Events Team Eight …

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Email Tips for Planners

Email Tips For Event Planners: How to Rock Email Communication with Clients & Vendors

Who needs email tips from an event planning software guy? Event planners do. Event communication happens via email. Phone calls are nearly extinct, and you can’t express a vision through text messages. Whether we’re talking wedding planners or corporate event experts, email is where it’s at. But ho-lee-crap some people don’t have any email skills …

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Client Indecision and How Event Planners Can Work Through It

Client Indecision and How Event Planners Can Work Through It

Client indecision cuts into event planning margins. But what is driving the indecision? And what the hecking heck can you do about it? I asked thirty event planners what the hardest part of planning events was. After tallying up over 200 issues that plague their – and your- work life, 21%, a fifth, were attributable …

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